Terms

This English version is provided for convenience. In case of any discrepancy, the Polish version prevails.

1. General provisions

  1. These terms set out the rules for ordering food via the website roumo.ziniewiczdd.workers.dev (the Website).
  2. The seller and service provider is [Nazwa firmy - uzupełnij w panelu], [Adres siedziby - uzupełnij w panelu], tax ID (NIP): [NIP] (the Seller).
  3. The ROUMO restaurant is located at: Królewska 20, 30-045 Kraków.
  4. Contact: e-mail [e-mail - uzupełnij w panelu], phone [telefon - uzupełnij w panelu].
  5. Prices on the Website are gross prices in Polish zloty (PLN) and include VAT.

2. Technical requirements

A device with internet access and an up-to-date web browser with JavaScript enabled is required. Customers may not provide unlawful content.

3. Placing orders

  1. Orders can be placed 24/7 and are fulfilled during the opening hours shown on the Website.
  2. To order, select products, provide your name, phone number (and address for delivery), choose a payment method, accept these terms and click „Place order with obligation to pay”.
  3. After ordering you receive an order number and a link to track its status.
  4. The contract is concluded when the Seller accepts the order (status „Accepted”). The Seller may reject an order, for example if products are unavailable or the customer cannot be reached.

4. Payments

  1. Available payment methods: cash or card on pickup and online payment, if active on the Website.
  2. Until a payment provider is connected, online payment works in demo mode: no money is charged and the order is paid on pickup.
  3. One promo code can be used per order.

5. Pickup and delivery

Pickup takes place at Królewska 20, 30-045 Kraków. Delivery, if available, is provided in the area and for the fee shown in the cart. Preparation times are estimates.

6. Right of withdrawal

Under Article 38(1)(4) of the Polish Consumer Rights Act of 30 May 2014, the right to withdraw from a distance contract does not apply to products that perish quickly or have a short shelf life, including prepared meals and drinks. You may cancel an order by contacting the Seller before it is accepted.

7. Complaints

Complaints can be made in person, by e-mail to [e-mail - uzupełnij w panelu] or by phone. Please include the order number and a description. The Seller responds within 14 days.

8. Out-of-court dispute resolution

Consumers may use out-of-court complaint procedures, in particular the municipal or district consumer ombudsman or the Provincial Inspectorate of Trade Inspection (see prawakonsumenta.uokik.gov.pl).

9. Personal data

Personal data is processed as described in the Privacy Policy.

10. Final provisions

Polish law applies, in particular the Civil Code and the Consumer Rights Act. Changes to these terms do not affect orders placed earlier. These terms apply from 2026-10-16.